Returns & Exchanges
At Pillows.com, we want you to experience the perfect night's sleep; if your new bedding isn't a perfect fit, you can return or exchange your items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process and select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email to ensure your return is tracked correctly.
Package Your Bedding
Place the items in their original packaging or a sturdy shipping box, ensuring the product is clean and securely sealed to prevent damage during transit.
Receive Refund or Exchange
After our warehouse receives and inspects your return, we will issue a refund to your original payment method or ship out your requested exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing